Privacy Policy

1. Terms and Conditions 

By opting in to receive SMS messages, you agree to the following:

1. Consent for SMS Communication

  • Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes.
  • Information is used solely for communication purposes related to our services.

2. Types of SMS Communications

  • By opting in, you may receive SMS messages related to:
    • Appointment reminders
    • Follow-up messages
    • Billing inquiries

3. Message Frequency

  • Message frequency may vary depending on communication type.
  • Example: up to 5 messages per week for reminders, billing, etc.

4. Potential Fees for SMS Messaging

  • Standard message and data rates may apply depending on your carrier’s pricing plan.
  • Fees may differ for domestic or international messages.

5. Opt-In Methods

  • Verbally 

6. Opt-Out Instructions

  • Reply “STOP” to any SMS to opt out.
  • Or contact us at info@novavine.com.

7. Help

  • Reply “HELP” or contact info@novavine.com.

 

9. Standard Messaging Disclosures

  • Message and data rates may apply.
  • Opt-out anytime by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy: /privacy-policy/

 

 

2. Privacy Policy

Introduction

  • Novavine, Inc. values your privacy and protects SMS contact and content data.

Collection and Use of SMS Data

  • Data collected may include:
    • Phone number
    • Content of messages
  • Used only to:
    • Respond to inquiries
    • Provide customer support
  • No use of data for other purposes without written consent.

Protection of SMS Data

  • Industry-standard security measures to protect SMS data from unauthorized access or disclosure.

Disclosure of SMS Data

  • Only disclosed if:
    • Required by law
    • Necessary to protect rights, property, or safety

User Rights

  • Access, correct, or delete SMS data (unless legally required to retain).
  • Contact Novavine, Inc. for assistance.

Retention Policy

  • Data stored according to legal and operational needs; deletion per criteria.

Changes to SMS Privacy Policy

  • Novavine, Inc. may update the policy at any time.
  • Updates effective immediately upon posting on website.

Contact Us

 

 

SMS Campaign Description 

  • Customer support for delivery notifications and customer care services.
  • Tasks: scheduling appointments and sending reminders, or other order alerts.
  • Frequency: ~3 SMS per day to confirm appointments and share order-related information.